Insight Computers · Customer care

Terms of Service.

These terms cover our website, our WhatsApp support service, and purchases and repairs.

Effective 20 October 2026 · Version 2.1

On this page
01Guidance firstAI assistance helps narrow down the issue.
02Verified quotationsParts, compatibility and prices come from approved records.
03Your approval mattersContact sharing and repair approval are separate choices.

Operated by Insight Computers (and the Dell Exclusive Store, Chilaw), No. 24 Kurunegala Road, Chilaw, Sri Lanka.

01About these terms

These terms govern the Insight Computers website and Insight AI Assistant / Insight AI Support WhatsApp enquiry service. "Insight", "we", "us", and "our" refer to Insight Computers (and the Dell Exclusive Store, Chilaw), which operates those services. Insight AI Assistant / Insight AI Support is the name of our support service, not a separate company. By using the service, you agree to these terms to the extent permitted by applicable law. Separate repair, sales, warranty, payment, or booking terms apply where supplied and agreed for a transaction. These enquiry terms alone do not authorise repair work or access to your device files. Business contact: No. 24 Kurunegala Road, Chilaw 61000, Sri Lanka. Service enquiries: servicedesk@insight.lk; privacy, deletion, and policy questions: info@insight.lk.

02Starting an enquiry

A service link on our website may open WhatsApp with an editable, pre-filled message, for example, "My laptop keyboard has a problem." You choose whether to send it. Sending the message starts the enquiry and allows us to respond through WhatsApp. You do not need to supply your name or address for an initial enquiry. You must be eligible to use WhatsApp and have authority to share the information you submit.

03Automated assistance and diagnostic limits

The assistant asks about symptoms and device details and may suggest likely causes or next steps. These are preliminary assessments, not a confirmed diagnosis. Similar symptoms can arise from hardware, software, settings, or other faults. AI responses may be incomplete or incorrect. Ask for human review before relying on uncertain advice or taking actions that could damage a device or affect its data. The assistant should not request passwords or authentication codes.

04Parts checks and quotations

The assistant may use approved stock and service records to identify parts and prepare a quotation. It must obtain sufficient model and compatibility information before describing a part as compatible. When compatibility, stock, or price is uncertain, the enquiry is referred for clarification or staff review rather than a guessed quotation. A quotation should identify the part or service, currency, parts and labour charges, applicable taxes or other charges, total, validity, and any conditions. If these are missing or unclear, ask for clarification before approving.

05Approvals, inspections, and transactions

An initial quotation may be conditional on inspection and final compatibility confirmation. We seek your approval before starting chargeable work or making a material change to agreed scope or price. A chat response does not itself reserve stock or confirm a booking unless expressly stated. Your contact-sharing choice is separate from accepting a quotation. Payments, cancellations, refunds, and warranties are governed by the terms of the confirmed transaction and applicable consumer protections; these terms do not create a separate refund or warranty policy.

06Privacy and contact sharing

Our Privacy Policy and Data Deletion Instructions explain minimal collection and your choices. Our messaging system processes the WhatsApp identifier needed to reply; the service is not fully anonymous. Normal support staff see an enquiry reference and masked information rather than contact details until you choose to share them. Selected authorised personnel and providers may have limited access for operational, security, legal, or privacy-request purposes. You may continue automated assistance without revealing contact details to ordinary support staff. Service coordination may require a way to contact you.

07Human assistance

You can ask the assistant for human assistance or email servicedesk@insight.lk. Human replies may depend on staff availability. We do not guarantee instant replies, continuous availability, or a particular repair completion time unless separately confirmed. Human support can initially work through the masked dashboard; sharing contact details is requested separately when necessary for coordination.

08Your responsibilities and acceptable use

Provide accurate device and fault information as far as you know it. Share only material you have permission to disclose. Do not submit sensitive credentials or unnecessary private files. Do not use the service for fraud, unlawful activity, abuse, malware, spam, impersonation, unauthorised access, or interference with other customers or our systems. We may reasonably restrict use to address these risks or meet legal requirements.

09Content and external services

You retain any rights you have in submitted content and permit us and our necessary service providers to process it for the support purposes described in the Privacy Policy. Insight branding and original materials belong to their respective owners. WhatsApp and linked third-party services have their own terms, privacy notices, and availability. Insight’s assistant is not an official Meta or WhatsApp support service.

10Reasonable care and legal rights

We take reasonable care in operating the service, but cannot guarantee that every AI reply is accurate or that third-party systems will always be available. To the extent permitted by law, we are not liable for losses caused by reasonable reliance on information clearly identified as provisional without obtaining necessary confirmation, or for interruptions outside our reasonable control. Nothing in these terms excludes or limits liability for fraud, any liability that cannot lawfully be limited, or mandatory consumer guarantees, remedies, or privacy rights.

11Concerns and changes

Contact servicedesk@insight.lk so we can try to resolve any concern. Your rights to approach a competent regulator or court remain unaffected. We may update these terms prospectively and give notice where required; changes do not remove accrued rights or override confirmed transaction terms.

12Orders, payment, pickup and delivery

These sales terms apply to orders placed on www.insight.lk, by WhatsApp or in our shop.

  • Orders. An order is confirmed when we contact you to confirm it or when payment is confirmed. If an item is unavailable or a price is shown incorrectly, we contact you before going ahead; you may change or cancel the order and any payment for it is refunded. Prices are in Sri Lankan rupees (Rs.).
  • Payment. Bank transfer or deposit (please upload your slip or a screenshot at checkout), Cash on Delivery, Cash on Pickup, or PayPal when it is shown as an option at checkout. Any PayPal fee is shown as a separate line before you pay.
  • Click & pickup. Collect your order free from No. 24 Kurunegala Road, Chilaw, Monday to Saturday, 9:00 AM – 6:30 PM, after we tell you it is ready.
  • Delivery. Rs.500 for the first kg and Rs.200 for each extra kg, shown at checkout before you order. Every item counts as at least 1 kg, larger items include packing weight, and the total is rounded up to the next full kg. Please check the parcel on arrival and tell us straight away about any damage or missing items.
  • Warranty. Warranty is as stated for each product on its page, invoice or warranty card. Claims need the invoice or warranty card.

13Repairs

  • We inspect your device and give you a quote. We do not start chargeable work until you approve the quote, and we send a new quote before doing extra work.
  • Repairs we carry out come with a 30-day repair guarantee: if the same fault we repaired comes back within 30 days, bring the device back and we will check and fix it.
  • Please back up your data before handing in a device.
  • Repair bookings and quotations: servicedesk@insight.lk, WhatsApp 077 235 9329 or phone 032 222 4724.

14Contact us