Insight Computers · Customer care

Data Deletion Instructions.

How to ask us to delete information about you.

Effective 20 October 2026 · Version 2.1

On this page
01Send a requestUse your enquiry reference where possible.
02Verify securelyWe request only the information needed to verify ownership.
03Receive an outcomeWe explain deletion and any lawful retention exceptions.

Operated by Insight Computers (and the Dell Exclusive Store, Chilaw), No. 24 Kurunegala Road, Chilaw, Sri Lanka.

01How to request deletion

Email info@insight.lk with the subject "Data Deletion Request – Insight AI Support". Alternatively, ask for deletion in your existing WhatsApp conversation. You do not need to share your contact details with the ordinary Insight Support Team or accept a quotation to request deletion.

02Provide only what is needed

Include your enquiry reference, such as YYDD-NNNN, and whether you want one enquiry or all eligible records associated with you deleted. If the reference is unavailable or insufficient, we may ask for the WhatsApp number used for the enquiry, including the country code. Avoid sending identity documents, passwords, one-time codes, private device files, or payment details with your initial request. A deletion request submitted by email necessarily supplies us with the email address used to send it.

03Verification without unnecessary disclosure

We may verify control of the original WhatsApp conversation or use another proportionate method before deleting information. A reference alone may not prove ownership. Verification details are handled by personnel authorised for privacy requests and do not require general disclosure to repair staff. If you are acting for someone else, we may request evidence of authority. We ask for additional information only when reasonably needed.

04Information covered

Eligible records may include the stored conversation, submitted attachments, device and fault details linked to your enquiry, quotation records, contact-routing links, and contact-sharing preference records. We delete or irreversibly de-identify eligible information under our control and instruct contracted processors where applicable. Separate confirmed repair, accounting, warranty, fraud-prevention, dispute, or other legally required records may be subject to lawful retention requirements.

05How the request is handled

We review and verify the request, locate relevant records, apply lawful exceptions, and communicate the outcome within the time required by applicable law. We explain any permitted extension, necessary clarification, or lawful reason for not deleting particular records. We may keep a minimal record of the request and response where needed for legal compliance or accountability. We do not require a reason for requesting deletion.

06Backups and external systems

Deleted records may remain temporarily in restricted backups until removed or overwritten under the relevant backup lifecycle. If a backup is restored, applicable deletions are reapplied before ordinary use. Insight cannot delete copies on your phone, other recipients’ devices, or information Meta/WhatsApp independently retains. Use the relevant platform’s privacy controls or request procedure for those records. We address information held by processors on our behalf through the applicable arrangements.

07Stopping chat and withdrawing contact-sharing permission

You can stop sending messages or block our WhatsApp number. Deleting or blocking the chat on your device does not automatically erase our records. To withdraw permission for future routine display of your contact details to the support team, ask in the chat or email info@insight.lk. Withdrawal and deletion are separate choices: withdrawal does not erase lawful earlier disclosures or records we must retain. We can continue responding through the masked messaging route where technically possible and appropriate.

08Consequences and follow-up

Deletion can remove the context needed to resume an enquiry or retrieve an earlier quote. It does not automatically cancel an agreed repair, order, payment obligation, or legal claim. We will tell you the outcome through a verified contact method, explain any retained categories and reasons where appropriate, and provide a route to raise concerns. Contact info@insight.lk. You may also complain to a competent data protection authority where applicable.

09Contact us

Request deletion?

Include your enquiry reference. Do not send passwords or identity documents.

Email deletion request ↗